Sidian Inc.
Last updated: July 4, 2025
Foreword
At Sidian Inc. (“Sidian”, “we”, “our”, or “us”), we are committed to protecting your personal data and your privacy. When you use our services, visit our website, or communicate with us, you are trusting us with your information. We take that responsibility seriously and are dedicated to handling your data transparently, securely, and in accordance with all applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant international standards.
This Privacy Policy outlines how we collect, use, share, and safeguard your personal data. It also explains your rights and how you can exercise them.
1. Definitions
- Company refers to Sidian Inc.
- Personal Data means any information about an identifiable individual (e.g., name, email address, IP address, phone number).
- Usage Data refers to data collected automatically through the use of our services (e.g., browser type, time on page).
- Service refers to our website (https://sidian.ai) and all associated services.
- You refers to the user of our website or services.
- Service Provider means any third-party organization or individual that processes data on behalf of Sidian.
2. What Information We Collect
Information You Provide to Us:
- Name and contact information (e.g., email address, phone number)
- Job type or role
- Payment information (processed securely via Stripe)
- Any other details you voluntarily submit via contact forms, newsletters, or feedback
Information Collected Automatically:
- Device data (type, OS, browser)
- IP address
- Website usage statistics via Google Search Console
We do not require user accounts or logins to access our services.
3. How We Use Your Data
We may use your data for the following purposes:
- To operate, provide, and maintain our website and services
- To respond to inquiries or provide customer support
- To process payments through our secure payment gateway (Stripe)
- To send newsletters or promotional content (only to users who opt in)
- To monitor traffic and improve website experience
- To comply with legal and regulatory obligations
- To conduct analytics and improve our product offerings
4. How We Share Your Information
We may share your information in the following situations:
- With Service Providers: HubSpot for CRM and communications; Stripe for payment processing; Supabase for secure data storage
- With government authorities or regulators, if required by law
- With our business team, to assist in customer support and user feedback
- During a business transaction, such as a merger or acquisition
- With your consent, for any other purpose disclosed at the time of collection
We do not sell your data.
5. Marketing Communications
We may send promotional emails or newsletters to users who have explicitly opted in. You may unsubscribe at any time via the link in our emails or by contacting:admin@sidian.ai.
6. Storage and Security of Your Data
We use trusted third-party providers such as HubSpot and Stripe, both of which use strong encryption and access control. Stripe is PCI-compliant, and HubSpot maintains SOC 2 certification. We do not host any personal data on public-facing servers.
All data is encrypted in transit and at rest where applicable.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by legal or business obligations. After that, data is anonymized or securely deleted.
8. Your Data Protection Rights
You have the right to:
- Access your personal data
- Rectify inaccuracies in your data
- Request erasure of your data (under certain conditions)
- Restrict processing of your data
- Object to certain types of processing
- Request data portability
You can exercise any of these rights by emailing us at admin@sidian.ai. We will respond within 30 days.
9. Minors
Sidian’s services are not exclusively intended for adults. While we do not knowingly solicit personal data from minors, we recommend that individuals under 18 only use our services with parental or guardian consent. If we learn we have collected data from a minor without consent, we will take steps to delete it.
10. Cookies and Tracking Technologies
We currently do not use cookies for tracking or analytics. However, we do use Google Search Console to collect anonymized usage metrics such as page visits and user behavior.
11. Data Breach Procedure
In the event of a data breach, Sidian will:
- Log and investigate all incidents
- Notify affected individuals and relevant government authorities (e.g., the Office of the Privacy Commissioner of Canada) within 72 hours where required
- Follow guidance outlined in the Ontario Information Privacy Commission’s guidelines
If you believe your data has been compromised, please contact admin@sidian.ai immediately.
12. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to Sidian. We are not responsible for the privacy practices of other sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes become effective when posted on this page.
Last updated: July 4, 2025
14. How to Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or your personal data:
Sidian Inc.
Kitchener-Waterloo, Ontario, Canada
If you are unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.